My husband and I came here to celebrate our ten year anniversary. On their behalf thanks a lot, looking forward to welcome you back home and we remain all at your service. As always what makes us all really happy is to know you've enjoyed the company and service of our colleagues, they are a wonderful group of people and I'm very glad so many of them have been able to go above and beyond what you were expecting, they will be delighted and very motivated by your compliments. As you've described so well, we are indeed very different to the rest of our Secrets Resorts, to me in a very unique, special way, we are much smaller and as you said I do understand there will be guests that like it and others that won't, this is why we are incredibly grateful for comments like yours, we do expect and would love every guests visiting Secrets Papagayo to have a wonderful time and experience and for that it is very important to be well informed about the destination and the resort, as we've shared many times, we enjoy a lush hilly location in a quiet destination, all about nature and activities here and very limited options for nightlife, shopping, mostly an active or completely relaxing destination. As well thanks for sharing with us, very happy to know you had a wonderful time and please accept our sincere apology for any inconveniences experienced, we do try very hard to cater to all our guests regardless of their reservation and honestly think there are a great number of options for all of them, indeed being such a small resort compared to our sister properties I do think we have a larger number of restaurants per room than any of them. My partner is gluten free and this location wasn't as good as the others in labeling the menu or buffet items.Nothing made her sick but the options were pretty limited for breakfast and lunch, made worse by the lack of labels.ĭear TravelinThar, always a pleasure to welcome you to one of our Secrets Resorts, we are very, very grateful for your visit, thanks a lot. Which wouldn't be a big deal but the options weren't as plentiful as other Secret resorts. Other times restaurants were only preferred guests. All 15 cabanas were preferred guests only, which sat +60% empty most of the time. We've been to other secrets and there was never such a big difference between standard and preferred. The bad: The way they handles the "preferred" guests at this resort wasn't ideal. We enjoyed the slower pace of the resort and it felt more romantic, less like a party. The server Arturo by the main pool was always smiling and had a positive energy. And the hostess Liqia was very friendly as well. He was charming and provided great service. Our favorite person that we met on the trip was Luis the waiter there. We loved every moment of our our multiple visits to Portofino Restaurant.The staff and cooks there were great. We really enjoyed the bungalow style layout. The rooms were great aside from the very non-private bathroom stall. There were multiple times where someone went above and beyond what we expected. The good: The highlight of our trip was easily the friendly and hardworking staff of Secrets Papagayo. We found the downsides were greater, not enough to spoil anything, but wouldn't return to this particular resort ourselves. The nature of it being a smaller property has some upsides and downsides depending on your viewpoint. I don't think that we would return, unless they significantly updated the hotel. I think there were better hotels in the area. Overall, I don't think we had the best experience. We looked forward to breakfast every morning because we knew they couldn't screw that up too bad. It just didn't taste good.We tried all of the restaurants and didn't like the food at any of them. Food- the food and serving sizes left a lot to be desired. After we figured that out, we continued to ask for a double shot of liquor in all of our drinks. Drinks - The drinks were a little watered down. The linens, towels and window treatments were incredibly tattered. Room - The room was small and somewhat dirty. The service in the Italian restaurant was incredibly slow. CONS: Service- Room service missed the mark. The bottle of champagne was also a great choice. PROS: Location of room - secluded on a hill with a great view of the bay Decorations - the hotel really pulled out the stops to decorate our room to help us celebrate our anniversary. We stayed about 4 days after spending 4 days in the jungle. My husband and I visited Secrets for our wedding anniversary.
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